Shipping policy
Processing & Delivery Times
Orders are processed within 2-5 business days. Due to our direct sourcing model, shipping typically takes 15-30 business days from the date of purchase. Please note that delivery times may vary depending on your location and customs processing.
Shipping Locations
We ship to the United States, Australia, Canada, and many other countries worldwide. International shipping is available to most locations.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. We offer free shipping on select products and orders over certain amounts (when applicable).
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress. Please allow 24-48 hours for tracking information to update after shipment.
Customs & Import Duties
For international orders, you may be responsible for customs fees, import duties, and taxes imposed by your country. These charges are not included in our product prices or shipping costs and are the customer's responsibility.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to:
- Customs processing
- Weather conditions
- Carrier delays
- High-volume shipping periods (holidays)
We appreciate your patience and understanding.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date with your order number and photos (if damaged). We will work with you to resolve the issue.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes cannot be made once an order has been processed.
Contact Us
If you have questions about your shipment, please contact us at [info@nukindz.com] with your order number.