Return Policy
We want you to love your NU-KINDZ products as much as we do! If something isn’t right, we’re here to help.
Eligibility for Returns
You may request a return within 14 days of receiving your order if:
- The item is defective, damaged, or incorrect, or
- The item is unused, in original packaging, and in resellable condition.
To start a return, contact us at elaine@nukindz.com with your order number, photos (if applicable), and reason for return.
We want you to love your NU-KINDZ products as much as we do! If something isn’t right, we’re here to help.
Eligibility for Returns You may request a return within 14 days of receiving your order if:
-
The item is defective, damaged, or incorrect.
-
The item is unused, in original packaging, and in resellable condition.
To start a return, contact us at elaine@nukindz.com with your order number, photos (if applicable), and reason for return. Once approved, we’ll provide instructions for sending your item back.
Return Shipping Costs Unless the item is defective or damaged, the customer is responsible for all return shipping costs.
Non-Returnable Items For hygiene and wellness reasons, we cannot accept returns on:
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Opened or used self-care tools, kegel devices, or massagers.
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Personal wellness accessories (e.g., yoga or recovery equipment) once used.
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Digital downloads or e-guides.
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Gift cards.
Refunds Once your return is received and inspected, you’ll receive an email confirmation. If approved, your refund will be processed within 5–10 business days back to your original payment method.
Exchanges If you received a damaged or defective item, we’ll happily send a replacement free of charge.
Late or Missing Refunds If you haven’t received your refund after 10 business days, please first check with your bank or payment provider. If the issue persists, contact us at elaine@nukindz.com.
Contact Information NU-KINDZ LLC 7901 4th St N #33478
St. Petersburg, FL 33702 Email: elaine@nukindz.com