FAQ
Medical Disclaimer
IMPORTANT: Please Read Before Purchasing
The products sold on Nukindz are intended for general wellness, comfort, and personal care purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
- Our products are not medical devices and should not be used as a substitute for professional medical advice, diagnosis, or treatment
- Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition
- Never disregard professional medical advice or delay in seeking it because of something you have read on our website or in our product descriptions
- If you are pregnant, nursing, taking medication, or have a medical condition, consult your healthcare provider before using any of our products
- Individual results may vary and are not guaranteed
By purchasing from Nukindz, you acknowledge that you have read and understood this disclaimer.
Shipping & Delivery
How long does shipping take? Orders typically take 15-30 business days to arrive as our products are carefully sourced and shipped directly to you. You'll receive tracking information once your order ships.
Do you ship internationally? Yes! We ship to the United States, Australia, Canada, and many other countries worldwide.
How can I track my order? Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery progress.
Products & Quality
Are your products safe to use? Yes, all our products are made from quality materials. However, please read product descriptions carefully and discontinue use if you experience any irritation or discomfort.
What if I receive a damaged or defective product? Please contact us within 7 days of receiving your order with photos of the damage. We'll work with you to resolve the issue.
Can I see product ingredients or materials? Product materials and specifications are listed in each product description. If you need additional information, please contact us before purchasing.
Orders & Returns
Can I cancel or modify my order? Please contact us immediately if you need to cancel or modify your order. Once an order has been processed and shipped, we cannot make changes.
What is your return policy? Please refer to our Refund Policy page for complete details on returns and refunds.
Do you offer exchanges? Due to our direct shipping model, we don't offer direct exchanges. You would need to return the item for a refund and place a new order.
Payment & Security
What payment methods do you accept? We accept major credit cards and other secure payment methods through our checkout.
Is my payment information secure? Yes, all transactions are processed through Shopify's secure payment system. We never store your payment information.
Product Care
How do I clean and maintain my products? Care instructions are included in each product description. Generally, wipe silicone and plastic items with a damp cloth and store in a cool, dry place.
Still have questions? Contact us at info@nukindz.com and we'll be happy to help!